AI Ticket Bot

A Slack bot that answers messages in a channel with AI-generated responses.

problem

Repetitive support questions in Slack eat up engineers' time.

solution

A Node.js server that listens to a Slack channel and replies to each message with an AI-generated response.

stack

Node.js · Slack API · LLM

challenges

Wiring Slack events to an LLM reliably
Keeping replies relevant and concise

learnings

Slack app and event APIs
Prompting for support-style answers